The one thing all our staff have in common – whether it is our Care and Repair Officers supporting you through the grant and contractor process for major adaptations, or our Housing Support Officers installing Telecare devices or aids and adaptations prescribed by the Technology Enabled Care team or your Occupational Therapist or carrying out small repairs in your home, or our office staff dealing with your enquiries – we all care passionately that our clients receive the best advice, guidance and support that we can provide.
Below is a sample of some of the great customer feedback and comments we have received directly or from our satisfaction survey questionnaires:
I would have found it impossible to have a shower or use the toilet, even with assistance, if the bathroom had not been adapted and completed when it was. Thank you. (Client, Oban )
This was an excellent job (bathroom adaptation) very well carried out. (Client, Campbeltown)
“Apologies for the delay in writing, but I would like to commend your officer who was punctual, polite and very tidy.” (Client, Helensburgh)
“I have always been very happy with the care and attention I have received from your Officer” (Client, Bute)
“Help with small jobs is essential if the elderly are to continue to live in their own homes with confidence. It is very difficult and expensive to find tradespeople willing to come promptly for small jobs. 10 out of 10, very satisfied.” (Client, Lomond area)
“Excellent job. Your Officer came when he said he would and on time” (Client, Oban)
“The work is always carried out in a professional way with the utmost courtesy. Also, it is always done at the time arranged”. (Client, Dunoon)
“The usual Officer who comes to our house is a lovely quiet gentleman who is so willing to help accommodate – he has helped enormously. When he was on holiday recently your other Officer came to do a repair and he worked incredibly hard to fulfill the job. Although it was not easy he thought it through, got the parts required and got other information for the future”. (Client, Cowal)
“Shower – level access: Unfortunately mum passed away in August, but I have completed the form as the work carried out by Care and Repair allowed her to carry on living independently in her home right till the end. I know she was very happy with the level of service and with the professionalism and friendliness of staff. Thank you.” (Client, Oban)
“I wish to express my thanks to your officer for his care & attention. He is a credit to Care & Repair and it’s very reassuring to know he can be called upon when small repairs are required. Being widowed and living alone can be stressful, so your service is invaluable.” (Client, Helensburgh)
“We are incredibly grateful for this service at a time in our lives where we are going through very distressing circumstances and struggling so much that we cannot even change a lightbulb. Friends recommended your service and your officer has been to us on numerous occasions. He is an absolute gentleman, kind and efficient and in an emergency, he has re-scheduled his work to fit us in. We cannot express what a difference this has made in our lives. We did not know that you are a registered Charity and we feel you should promote this as people you have helped may wish to make a donation.” (Clients, Dunoon)
“We would like to thank you for the way you guided us through the adaptation of our bathroom. Something that could have been stressful was made so much easier by you and the friendly and helpful OT. All the paper work being explained and handled for us was a great help. The contractor carried out the work with consideration and were a pleasure to have in our home. We are very happy with our new bathroom and grateful to everyone for their input”
“Now that the dust has – literally – settled I would like to write to thank you for all your help in getting the bathroom transformed. To say I am thrilled with the finished room is an enormous understatement. It does make life so much more pleasant! The contractor was wonderful and pleasant to have around – Thank you all so much”.
“Thank you for all your hard work in helping us with our home’s adaptations. Without your sympathy and vision none of this would have happened”.
“Enclosed is a cheque for £100 that I hope you will accept as a donation to your charity. I am very grateful for the help given by your Officer to carry out the work required. I have also found the free advice provided invaluable and it disappoints me this is not considered worth charging for as it has been a tremendous support. Overall, I am very grateful to Care and Repair for the reassurance and help given. As someone with a recognised memory problem I have had to have things repeated many times and help with note taking. I do admire your HSO’s patience.
With many thanks for your continued support”
“I find your Housing Support Officer very good at everything he undertakes in the home – First Class Work” (small repairs)
“Accurate timekeeping, pleasant and helpful” (small repairs)
“I have found your officer to be very good at repairing whatever is needing attention. I trust him and never worry over having him in my flat to tackle any job”
“This is indeed an excellent service. You officer has always been efficient, willing, prompt and extremely courteous no matter what the request”.
“Always a very good service, which is great as having always been independent I now find myself incapacitated. So just knowing good help is just a phone call away is a blessing”
“Excellent service carried out by a professional, pleasant and efficient housing support officer as was the experience with the previous officer. Invaluable service to the elderly”
“The stairlift was installed with the minimum of disruption to me. From the day the Care and Repair Officer came to my home to having the stairlift and handrails installed I have been treated with utmost respect and helped with any forms, etc.”
“The work was done in the evening as the officer had a lot of work to do on Islay over a couple of days. He was helpful and provided good advice before doing the work. A first class member of the Care and Repair team”
“Service with a smile – really professional, kind, efficient and tidy. Thank you”
“The work was completed by the care and repair officer who was very personable and polite and also very knowledgeable regarding the installation procedure. He made sure that the system was all in working order before leaving. Thank you for your dedication and hard work.”